America's Service Meltdown: Restoring Service Excellence in the Age of the Customer (Hardback) - Common Book PDF, ePub eBook

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Book Descriptions:
Offers a model that explains how to organize the modern enterprise for the delivery of service excellence. This book argues that customer-oriented companies can operate more effectively by focusing on the critical success factors of service.

America's Service Meltdown: Restoring Service Excellence in the Age of the Customer (Hardback) - Common by By (author) Raul Pupo

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